Terms & Conditions

Journey with Mia is an online membership community for spiritual and mediumship development. The membership provides access to:

• Live group sessions via Zoom (approximately 60–90 minutes each)
• Recordings of live sessions within the member portal
• A private community of fellow members
• Additional content, workshops, and resources as made available

Session Scheduling: The membership includes approximately three (3) live sessions per month. Specific dates may change month to month with at least 30 days' advance notice. All sessions are recorded and made available in the member portal.

Recordings: Recordings of live sessions are made available to members within 72 hours after the session ends.

We offer one paid plan plus a free trial:

• Yearly Membership: Billed annually at €240/year. About €20 per month when paid up front. Includes 3 live sessions per month, full access to the recording library, the community, gift invitations, and the bonus Masterclass recording.
• Free Month (Trial): 30 days of full membership access at no cost, no credit card required. At the end of the trial, you're invited to continue as a yearly member — nothing happens automatically if you don't.

Price Protection: As long as your yearly subscription remains active, your original rate is locked in. If you cancel and rejoin later, the current pricing at the time of re-subscription applies.

Membership Perks: Active members are entitled to certain perks, such as the "Gift a Month" program (up to 3 free trial invitations per month to share with friends). Yearly members also receive a 10% discount on select online offerings including personal sessions, soul portraits, and selected workshops and programs. The discount is available in your member portal — book directly from your Yearly Member Benefits card and it's applied automatically at checkout, with nothing to arrange in advance. For selected workshops and programs, email Mia at mia@miaottosson.se. All perks are subject to change with 30 days' notice.

Payment Processing: All payments are processed securely through Stripe. We do not store your full payment card details on our servers. By subscribing, you authorize a recurring annual charge according to your selected plan.

Refund Policy: The yearly payment is non-refundable, with one exception: as an EU consumer you have a 14-day right of withdrawal on a new purchase, which we honor in full (see Clause 5). Outside that period, members may cancel auto-renewal at any time to prevent the next year's charge, but are not entitled to a pro-rata refund for the remaining months of the current billing period. Non-attendance or non-use of the membership during a paid period is likewise not grounds for a refund. Members who wish to try the community first can do so via our 30-day free month, which carries no charge.

Cancellation: You may cancel auto-renewal of your membership at any time through the member portal or by contacting us atmia@miaottosson.se. Cancellation prevents future renewals but you will retain access until the end of your current paid year.

Renewal is automatic. Your yearly membership renews on its own each year on your renewal date, using your payment method on file, so your access and your original locked-in price continue without interruption. This is a convenience — you never lose your place or your rate by forgetting a step.

Cancelling is your choice, and your responsibility. If you would prefer not to continue, you are free to cancel at any time before your renewal date — through the member portal or by emailing Mia at mia@miaottosson.se. We keep this simple and ask no questions. Because renewal is automatic, the decision to stop is yours to make; please cancel before your renewal date if you do not wish to be charged for the coming year.

Cancelling keeps your access to the end of the period. When you cancel, you keep full access until the end of the period you have already paid for — nothing is cut off early. After that, your membership simply won't renew.

We'll always send you a reminder before you renew. Around 30 days before your renewal date, we'll email you a friendly note with the date and the amount, plus a short reminder closer to the day — so a renewal never takes you by surprise. Sending this reminder is a commitment we keep (and, for members in Sweden, one the law asks of us). The only thing outside our hands is your inbox — so please keep your email and payment details current, and glance at your spam folder now and then, so our note reaches you.

If you pay through an external method (such as a PayPal billing agreement), you'll need to cancel that agreement directly with that provider — in PayPal, that's Settings → Payments → Automatic Payments. We can only start or stop memberships that run through our own checkout, so we're not able to cancel an outside agreement for you — but if you're not sure how you pay, just email Mia and she'll sort it out with you.

Using the membership is up to you. Your membership gives you access to live sessions, recordings, and the community for the full year, whether or not you attend. As with a gym or any subscription, not using your access during a period is not a basis for a refund or credit. We would always rather you were here and getting value — if something is in the way, reply to any of Mia's emails and we'll gladly help — but the choice to attend, pause, or cancel is yours.

Questions, always welcome. If anything about your renewal, billing, or cancellation is unclear, email Mia directly at mia@miaottosson.se and we'll sort it out with you personally.

Under the EU Consumer Rights Directive (2011/83/EU) and the Swedish Distance Contracts Act, you have a 14-day right of withdrawal ("cooling-off period") starting from the date your subscription contract is concluded, during which you may cancel without providing a reason. We honor this right in full — your membership begins immediately at checkout, and if you change your mind within those 14 days, you receive a full refund.

Exercising Your Right — Withdrawal Function: To withdraw within the 14-day period, use the clearly labelled electronic withdrawal option below, or send us any unambiguous written statement at mia@miaottosson.se. We will confirm receipt and process your refund within 14 days of receiving your notice.

Withdraw from your contract here →

Renewals: The statutory withdrawal right applies to the conclusion of a new contract. For yearly renewals of an ongoing membership, we instead send you a reminder about 30 days before the charge and a short final reminder about 48 hours before it, so you always have time to cancel in your member portal before any renewal payment is taken.

All members and instructors are expected to treat each other with kindness and respect. The following are not permitted:

• Disruptive, abusive, or inappropriate behavior during sessions
• Sharing, redistributing, or reselling any membership content
• Recording sessions outside the official recording provided
• Harassment or discrimination of any kind

Violation may result in removal from sessions and/or termination of membership, without refund.

All sessions are recorded: Every live session, class, course and event at Journey with Mia is recorded. The recording is part of the service itself: it is stored by us and shared with the group it belongs to — membership sessions with active members in the private portal, and course or event sessions with the participants of that course or event. By joining a session, you accept that it is recorded and shared in this way.

Recordings are never public: Recordings are accessible only behind member login, or via private, unlisted links provided solely to the participant group. They are never published publicly, listed, or made searchable. Where we use a third-party video platform (such as unlisted YouTube or Vimeo links) the recording remains restricted to people who hold the private link.

Your choice to appear: You can always take part without appearing in the recording — keep your camera and/or microphone off, and use a first name or initials as your display name. Joining with your camera or microphone on means you agree to appear, as yourself, in the group's recording.

Removal on request: If you later prefer not to appear in a recording, contact us and we will edit out, blur, or otherwise obscure your appearance or contribution — or, where that is not practical, remove the recording. This applies even if you originally joined on camera.

Marketing: We will never use a session recording, or any portion showing a participant, for marketing or public promotion without that person's separate, explicit consent.

Confidentiality: What is shared during sessions by members is considered confidential. Members should not disclose other members' personal information or experiences outside the group, and should not share recording links outside the group they were provided to.

Device & Internet: Members are responsible for their own devices and internet connections. We cannot resolve technical issues on your end.

Environment: It is your responsibility to create a quiet, distraction-free space for sessions to ensure the best experience for yourself and others.

Missed Sessions: If you cannot attend a live session, recordings are available in the portal. Refunds, credits, or extra sessions cannot be offered for missed sessions.

Account Security: You are responsible for maintaining the confidentiality of your login credentials. Do not share your account access with others. If you suspect unauthorized access, contact us immediately.

All content — including session recordings, written materials, guided exercises, artwork, and any other resources — is the intellectual property of Mia Ottosson and is protected by copyright and applicable intellectual property laws.

Content is licensed for your personal, non-commercial use only during your active membership. You may not copy, reproduce, distribute, share, sell, or create derivative works from any content without prior written permission from Mia.

Unauthorized use may result in termination of membership and legal action.

Educational Purpose Only: All teachings, guidance, and content are for educational and personal development purposes only. Nothing provided constitutes medical, psychological, legal, or financial advice.

No Guarantees: We make no guarantees of specific personal, spiritual, or financial results. Your progress depends on your own commitment and practice.

Not Professional Advice: This membership is not a substitute for professional medical, psychological, legal, or financial advice. Please consult licensed professionals for those needs.

Assumption of Risk: You participate voluntarily and accept full responsibility for the consequences of your use of the information and services provided.

Limitation of Liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited — including your mandatory rights as a consumer. Subject to that, and to the fullest extent permitted by applicable law, our total liability to you for any claims arising from or related to your membership will not exceed the amount you paid for your membership in the 12 months before the claim, and we are not liable for any indirect, incidental, special, or consequential damages.

We may update these Terms from time to time to reflect changes in our services or applicable law. Significant changes will be communicated by email and/or through the member portal at least 30 days before they take effect. Continued use of the membership after changes take effect constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may cancel your membership before the changes take effect.

These Terms are governed by the laws of Sweden. Any dispute arising from or in connection with these Terms that cannot be resolved amicably shall be settled by the competent courts of Sweden.

Consumer Dispute Resolution: If we cannot resolve a complaint with you directly, consumers resident in Sweden may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se. Consumers resident elsewhere in the EU/EEA can find their national contact point through the European Consumer Centres Network (ECC-Net).

For questions, technical issues, or support, contact Mia at mia@miaottosson.se. We aim to respond within 48 hours on business days.

By purchasing a membership, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. If you have questions, please reach out to Mia at mia@miaottosson.se before purchasing.

The data controller responsible for your personal data is:

For all privacy-related inquiries, including exercising your data rights, please contact us at the email above.

We collect the following categories of personal data:

Information you provide directly:

• Full name and email address (registration)
• Payment information (processed by Stripe — we do not store full card details)
• Any information you voluntarily share during sessions or in messages to us
• "How did you find us?" responses (optional, for marketing analysis)
• Mia AI voice conversations (members who choose to use the AI companion): the audio of your conversation and a text transcript of it, together with call metadata (start time, duration, and whether our safety check flagged the conversation)

Information collected automatically:

• Session participation data (attendance, Zoom usage)
• Device and browser information (via cookies and similar technologies, on public pages only — see section 7)
• IP address and approximate location (country level)
• Pages visited, time spent, and interactions on our website

"Gift a Month" Program: If you gift a membership, we collect the recipient's name and email solely to deliver their access invitation. We process the recipient's data on the basis of your instruction and the recipient's subsequent acceptance.

Under the GDPR, we must have a lawful basis for each processing activity. Here is how we use your data and the legal basis for each:

We do not sell, rent, or trade your personal data. We share data only with the following trusted service providers ("data processors") who process data on our behalf and under our instructions:

Each provider operates under a Data Processing Agreement (DPA) and is contractually bound to process your data only as instructed by us and in compliance with the GDPR. ElevenLabs uses a large-language-model provider (currently Anthropic) as its sub-processor to generate Mia AI's replies.

Mia AI safety check. Every Mia AI conversation passes an automated check for signs of a crisis (for example, talk of self-harm). If the check triggers, a member of our team is alerted so a human can decide whether to reach out to you personally. The alert contains your (partly masked) email address and never the content of your conversation. Mia AI itself is not a crisis service — in an emergency, always contact your local emergency services or findahelpline.com.

Some of our service providers are based in the United States. Where personal data is transferred outside the EU/EEA, we ensure adequate protection through one or more of the following mechanisms:

• EU-US Data Privacy Framework (DPF): Providers certified under the DPF adequacy decision (as upheld by the General Court in September 2025)
• Standard Contractual Clauses (SCCs): EU-approved model clauses as a supplementary or alternative safeguard
• Adequacy decisions: Where the European Commission has determined that a country offers adequate protection

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Account data (name, email, membership history): Retained while your membership is active, plus 12 months after it ends so you can return to your account and your grandfathered price without starting over. After 12 months without an active membership, your account and portal data are deleted automatically. You can ask for earlier deletion at any time (see section 10).
• Payment records: Retained for 7 years as required by Swedish tax and accounting law (Bokföringslag 1999:1078)
• Session recordings: Available in the portal for the duration of your membership; archived recordings may be retained for up to 24 months
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, plus 3 years for audit purposes
• Website analytics: Aggregated and anonymized within 26 months
• Support correspondence: Retained for up to 24 months after your last interaction
• Mia AI conversations: Transcripts are stored in our database and automatically deleted after 90 days. They are accessible only to the Journey with Mia team, for safety and quality review. Call metadata (duration, dates) is retained as part of your account records so your included minutes can be metered.

After the retention period expires, your data is securely deleted or irreversibly anonymized.

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us provide and improve our services.

What we actually use:

• Strictly necessary cookies: Required for the website to function (login sessions, security tokens, the bot check on our forms). These do not require consent.
• Analytics on public pages: Google Analytics 4 and Microsoft Clarity run on our public pages only. They tell us which pages are read, where visitors come from, and how the pages are used, so we can improve them. Google Analytics anonymises IP addresses. Neither tool runs inside the member portal, the Mia AI page, or any other signed-in area.
• No marketing or advertising cookies. We do not run ad networks or retargeting.

We do not show a cookie banner. We rely on our legitimate interest in understanding how our public pages are used (Art. 6(1)(f)); the data is aggregated and never used to identify you. You can opt out at any time with the Google Analytics opt-out browser add-on, by enabling your browser's tracking protection or blocking third-party scripts, or by clearing your cookies. If you would rather we did not process this data for you at all, email mia@miaottosson.se and we will help.

Live sessions, classes, courses and events are recorded and made available to the group they belong to: membership sessions to active members within the private portal, and course or event sessions to the participants of that course or event. Recordings are accessible only behind member login or via private, unlisted links provided solely to the participant group — they are never published publicly or made searchable.

You may participate with your camera and/or microphone off, and with a first name or initials as your display name, if you prefer not to appear or be heard in recordings. We recommend notifying the host before the session if you have specific privacy concerns.

You may at any time ask for your appearance or contribution to be edited out, blurred, or otherwise obscured in a recording (Art. 17 GDPR — right to erasure). Where redaction is not practical, we will remove the recording. Recordings are never used for marketing without the separate, explicit consent of every identifiable participant shown.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with hashed passwords
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our infrastructure and providers

While we take data security seriously, no system is 100% secure. If we become aware of a data breach that poses a risk to your rights and freedoms, we will notify the Swedish Authority for Privacy Protection (IMY) within 72 hours and inform you without undue delay, as required by GDPR Articles 33 and 34.

As a data subject, you have the following rights under the GDPR. You may exercise any of these by contacting us at mia@miaottosson.se:

• Right of access (Art. 15): Obtain a copy of the personal data we hold about you
• Right to rectification (Art. 16): Request correction of inaccurate or incomplete data
• Right to erasure (Art. 17): Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations
• Right to restriction (Art. 18): Request that we restrict processing of your data in certain circumstances
• Right to data portability (Art. 20): Receive your data in a structured, machine-readable format and transfer it to another controller
• Right to object (Art. 21): Object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent (Art. 7(3)): Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing
• Right to lodge a complaint: You have the right to complain to a supervisory authority — in Sweden, this is the Integritetsskyddsmyndigheten (IMY) at imy.se

We will respond to data subject access requests (DSARs) within 30 days. If a request is complex or we receive a high volume, we may extend this by up to 60 additional days with notice.

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us immediately at mia@miaottosson.se and we will delete it promptly.

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. Significant changes will be communicated by email and/or through the member portal at least 30 days before they take effect.

The "Last updated" date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically.

If you have any questions or concerns about your privacy or this policy, contact Mia at mia@miaottosson.se. We are committed to resolving any concerns promptly and transparently.